Kristi Faltorusso is VP of customer success at ClientSuccess and an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Kristi joins Rebel Intrapreneur to talk about her Linkedin post on healthy conflict, a critical skill that rebel intrapreneurs need to develop.
More about Kristi:
On Linkedin: https://www.linkedin.com/in/kristiserrano/
Kristi’s Linkedin post on healthy conflict: https://www.linkedin.com/feed/update/urn:li:activity:6993564265609633795/
Book, "Think Again" by Adam Grant: https://www.amazon.com/Think-Again-Power-Knowing-What-ebook/dp/B08H177WQP/ref=sr_1_1?crid=1B4UWGJVDOADM&keywords=think+again+by+adam+grant&qid=1675730106&sprefix=think+again%2Caps%2C140&sr=8-1
Keeping CS Simple: www.keepingcssimple.com
Today’s episode is brought to you by Figma. Two important tools of the Rebel Intrapreneur are the business model canvas and the value proposition canvas. Figma has templates for both, so you can design your innovation projects fast. I used the value proposition canvas template to design the listener profile and value map for this show. Try Figma for free.
More about Bill:
Podcast website: rebelintrapreneur.com.
Bill’s book: The Art of Agile Marketing: A Practical Roadmap for Implementing Kanban and Scrum in Jira and Confluence https://www.amazon.com/Art-Agile-Marketing-Implementing-Confluence-ebook/dp/B079GLKWB1/ref=sr_1_1?crid=2SE4RO1UTSNX&keywords=art+of+agile+marketing&qid=1669916670&sprefix=art+of+agile+marketing%2Caps%2C115&sr=8-1
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