023 Kristi Faltorusso On healthy conflict

Rebel Intrapreneur

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023 Kristi Faltorusso On healthy conflict

Bill Cushard

Jan 27, 2023

Transcript

Rebel Intrapreneurs use the Strategyzer Business Model Canvas FigJam template to turn possibilities into plans. Learn about the business model canvas FigJam template here and Try FigJam for free.

Kristi Faltorusso is VP of customer success at ClientSuccess and an award winning Customer Success Executive with experience in building, scaling and transforming Customer Success organizations at hyper-growth B2B SaaS companies. Kristi joins Rebel Intrapreneur to talk about her Linkedin post on healthy conflict, a critical skill that rebel intrapreneurs need to develop.

More about Kristi:

On Linkedin: https://www.linkedin.com/in/kristiserrano/

Kristi’s Linkedin post on healthy conflict: https://www.linkedin.com/feed/update/urn:li:activity:6993564265609633795/

Book, "Think Again" by Adam Grant: https://www.amazon.com/Think-Again-Power-Knowing-What-ebook/dp/B08H177WQP/ref=sr_1_1?crid=1B4UWGJVDOADM&keywords=think+again+by+adam+grant&qid=1675730106&sprefix=think+again%2Caps%2C140&sr=8-1

ClientSuccess: www.clientsuccess.com

Keeping CS Simple: www.keepingcssimple.com

Kristi Faltorusso ClientSuccess Customer Success

Sponsor:

Today’s episode is brought to you by Figma. Two important tools of the Rebel Intrapreneur are the business model canvas and the value proposition canvas. Figma has templates for both, so you can design your innovation projects fast. I used the value proposition canvas template to design the listener profile and value map for this show. Try Figma for free.

More about Bill:

Linkedin: https://www.linkedin.com/in/billcushard/

Twitter: https://twitter.com/billcush

Podcast website: rebelintrapreneur.com.

Bill’s book: The Art of Agile Marketing: A Practical Roadmap for Implementing Kanban and Scrum in Jira and Confluence https://www.amazon.com/Art-Agile-Marketing-Implementing-Confluence-ebook/dp/B079GLKWB1/ref=sr_1_1?crid=2SE4RO1UTSNX&keywords=art+of+agile+marketing&qid=1669916670&sprefix=art+of+agile+marketing%2Caps%2C115&sr=8-1

Get the show on:

Apple Podcasts: https://podcasts.apple.com/us/podcast/rebel-intrapreneur/id1644520357

Spotify: https://open.spotify.com/show/6C3PzWhzNZe5ZEMIsbpBZU

Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9zdW5mbG93ZXItcmFiYml0LWE1bWIuc3F1YX

Discussion about this podcast

Rebel Intrapreneur

Rebel Intrapreneur is a podcast about a new category of high performing employee. Rebel intrapreneurs further the mission of an organization while simultaneous challenging the system from within. Founders and entrepreneurs are thirsty to find people who believe in their mission as much as they do, and pursue that mission relentlessly. Rebel Intrapreneur is hosted by Bill Cushard, who has reported directly to founder/CEOs four times in his career, which makes him an ideal guide on your intrapreneurial journey.

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