This is a special episode because it isn’t Rebel Intrapreneur. This is a recording of my appearance on Christian Jakenfeld’s CSNext Linkedin Live show, which he also publishes as a podcast. Christian appeared on this podcast in episode 32 and he agreed to let me publish his recording here. CSNext is a show dedicated to pushing the envelope of the customer success category to find out where it could go next. Christian is challenging the status quo and pushing customer success to its next place.
I joined to talk about my experience moving from customer success to sales and how my perspectives have changed. And they have changed. We talked about whether customer success should have veto power over new deals, how my perspectives have changed from services to sales, and how to use empathy to bring teams together. I hope you find this discussion useful.
Bill’s articles we talked about:
Customer success is a business mode innovation: https://www.linkedin.com/pulse/customer-success-business-model-innovation-cs-leadership-network/
The Seesaw Effect: A ustomer success leader's effect on company evaluation: https://www.linkedin.com/pulse/seesaw-effect-customer-success-leaders-company-valuation-/
More about Christian:
On Linkedin: https://www.linkedin.com/in/christianjakenfelds/
Christian’s CSNext episode with Bill: https://www.linkedin.com/events/csnext-ep-4-stockholmsyndrome7034518494930972672/comments/
More about Bill:
Podcast website: rebelintrapreneur.com.
Bill’s book: The Art of Agile Marketing: A Practical Roadmap for Implementing Kanban and Scrum in Jira and Confluence https://www.amazon.com/Art-Agile-Marketing-Implementing-Confluence-ebook/dp/B079GLKWB1/ref=sr_1_1?crid=2SE4RO1UTSNX&keywords=art+of+agile+marketing&qid=1669916670&sprefix=art+of+agile+marketing%2Caps%2C115&sr=8-1
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