Rebel Intrapreneur
Rebel Intrapreneur
034 Bill Cushard Sales is my captor and Stockholm Syndrome

034 Bill Cushard Sales is my captor and Stockholm Syndrome

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This is a special episode because it isn’t Rebel Intrapreneur. This is a recording of my appearance on Christian Jakenfeld’s CSNext Linkedin Live show, which he also publishes as a podcast. Christian appeared on this podcast in episode 32 and he agreed to let me publish his recording here. CSNext is a show dedicated to pushing the envelope of the customer success category to find out where it could go next. Christian is challenging the status quo and pushing customer success to its next place. 

I joined to talk about my experience moving from customer success to sales and how my perspectives have changed. And they have changed. We talked about whether customer success should have veto power over new deals, how my perspectives have changed from services to sales, and how to use empathy to bring teams together. I hope you find this discussion useful. 

Bill’s articles we talked about:

Customer success is a business mode innovation:

The Seesaw Effect: A ustomer success leader's effect on company evaluation:

More about Christian:

On Linkedin: 

Christian’s CSNext episode with Bill: 

More about Bill:



Podcast website:

Bill’s book: The Art of Agile Marketing: A Practical Roadmap for Implementing Kanban and Scrum in Jira and Confluence

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Christian Jakenfeld Rebel Intrapreneur Bill Cushard

Rebel Intrapreneur
Rebel Intrapreneur
Rebel Intrapreneur is a podcast about a new category of high performing employee. Rebel intrapreneurs further the mission of an organization while simultaneous challenging the system from within. Founders and entrepreneurs are thirsty to find people who believe in their mission as much as they do, and pursue that mission relentlessly. Rebel Intrapreneur is hosted by Bill Cushard, who has reported directly to founder/CEOs four times in his career, which makes him an ideal guide on your intrapreneurial journey.