Engineering is not a role traditionally associated with customer contact. Why not? Driving real impact in the world requires front line work, does it not? Palantir thinks so. They have a job called “Forward Deployed Software Engineer,” which works directly with customers to quickly understand their greatest problems and design and implement solutions. Rebel intrapreneurs seek opportunities to work with customers to make a real impact in the world. And if engineers have direct contact with customers, it’s time to reimagine other roles.
Links mentioned in the show:
Ryan Singer’s tweet: https://twitter.com/rjs/status/1669287965250428931?s=20
Palantir’s job description for the forward deployed engineer: https://jobs.lever.co/palantir/dab396d4-2f14-4796-aac0-0d82883dccf0
More about Bill:
Linkedin: https://www.linkedin.com/in/billcushard/
Twitter: https://twitter.com/billcush
Podcast website: rebelintrapreneur.com.
Bill’s book: The Art of Agile Marketing: A Practical Roadmap for Implementing Kanban and Scrum in Jira and Confluence https://www.amazon.com/Art-Agile-Marketing-Implementing-Confluence-ebook/dp/B079GLKWB1/ref=sr_1_1?crid=2SE4RO1UTSNX&keywords=art+of+agile+marketing&qid=1669916670&sprefix=art+of+agile+marketing%2Caps%2C115&sr=8-1
Get the show on:
Apple Podcasts: https://podcasts.apple.com/us/podcast/rebel-intrapreneur/id1644520357
Spotify: https://open.spotify.com/show/6C3PzWhzNZe5ZEMIsbpBZU
Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9zdW5mbG93ZXItcmFiYml0LWE1bWIuc3F1YX
046 Get and keep customers