Chad Horenfeldt is one of the original expert influencers in customer success, and he is on a mission to up-level this function which may be losing its way. Rebel intrapreneurs are on notice to continue to earn trust with customers and not to take getting closer to customers for granted.
More about Chad:
On Linkedin: https://www.linkedin.com/in/chadhorenfeldt/
Substack Newsletter: Customer Success & Failures: https://chadhorenfeldt.substack.com/
Other things we talked about:
7 habits of highly effective people by Stephen R. Covey: https://www.amazon.com/Habits-Highly-Effective-People-Powerful-ebook/dp/B07WF972WK/ref=sr_1_1?keywords=7+habits+of+highly+effective+people&qid=1692108379&sprefix=7+habits+of+%2Caps%2C147&sr=8-1
The score takes care of itself by Bill Walsh: https://www.amazon.com/Score-Takes-Care-Itself-Philosophy-ebook/dp/B002G54Y04/ref=sr_1_1?keywords=the+score+takes+care+of+itself+by+bill+walsh&qid=1692108407&sprefix=score+tskes+care+of+%2Caps%2C134&sr=8-1
The one thing by Gary Keller: https://www.amazon.com/ONE-Thing-Surprisingly-Extraordinary-Results-ebook/dp/B00C1BHQXK/ref=sr_1_1?crid=19PXY66HLYFLE&keywords=the+one+thing&qid=1692108453&sprefix=the+one+thing%2Caps%2C136&sr=8-1
That a16z blog: Customer Success is Broken: https://a16z.com/2023/07/11/customer-success-is-broken/
More about Bill:
Podcast website: rebelintrapreneur.com.
Bill’s book: The Art of Agile Marketing: A Practical Roadmap for Implementing Kanban and Scrum in Jira and Confluence https://www.amazon.com/Art-Agile-Marketing-Implementing-Confluence-ebook/dp/B079GLKWB1/ref=sr_1_1?crid=2SE4RO1UTSNX&keywords=art+of+agile+marketing&qid=1669916670&sprefix=art+of+agile+marketing%2Caps%2C115&sr=8-1
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