054 Chad Horenfeldt Earning customer trust is the next new skill

Rebel Intrapreneur

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054 Chad Horenfeldt Earning customer trust is the next new skill

Bill Cushard

Aug 15, 2023

Transcript

Rebel Intrapreneurs use the Strategyzer Business Model Canvas FigJam template to turn possibilities into plans. Learn about the business model canvas FigJam template here and Try FigJam for free.

Chad Horenfeldt is one of the original expert influencers in customer success, and he is on a mission to up-level this function which may be losing its way. Rebel intrapreneurs are on notice to continue to earn trust with customers and not to take getting closer to customers for granted.

More about Chad:

On Linkedin: https://www.linkedin.com/in/chadhorenfeldt/

Substack Newsletter: Customer Success & Failures: https://chadhorenfeldt.substack.com/

Other things we talked about:

7 habits of highly effective people by Stephen R. Covey: https://www.amazon.com/Habits-Highly-Effective-People-Powerful-ebook/dp/B07WF972WK/ref=sr_1_1?keywords=7+habits+of+highly+effective+people&qid=1692108379&sprefix=7+habits+of+%2Caps%2C147&sr=8-1

The score takes care of itself by Bill Walsh: https://www.amazon.com/Score-Takes-Care-Itself-Philosophy-ebook/dp/B002G54Y04/ref=sr_1_1?keywords=the+score+takes+care+of+itself+by+bill+walsh&qid=1692108407&sprefix=score+tskes+care+of+%2Caps%2C134&sr=8-1

The one thing by Gary Keller: https://www.amazon.com/ONE-Thing-Surprisingly-Extraordinary-Results-ebook/dp/B00C1BHQXK/ref=sr_1_1?crid=19PXY66HLYFLE&keywords=the+one+thing&qid=1692108453&sprefix=the+one+thing%2Caps%2C136&sr=8-1

That a16z blog: Customer Success is Broken: https://a16z.com/2023/07/11/customer-success-is-broken/

Chad Horenfeldt Rebel Intrapreneur Bill Cushard

More about Bill:

Linkedin: https://www.linkedin.com/in/billcushard/

Twitter: https://twitter.com/billcush

Podcast website: rebelintrapreneur.com.

Bill’s book: The Art of Agile Marketing: A Practical Roadmap for Implementing Kanban and Scrum in Jira and Confluence https://www.amazon.com/Art-Agile-Marketing-Implementing-Confluence-ebook/dp/B079GLKWB1/ref=sr_1_1?crid=2SE4RO1UTSNX&keywords=art+of+agile+marketing&qid=1669916670&sprefix=art+of+agile+marketing%2Caps%2C115&sr=8-1

Get the show on:

Apple Podcasts: https://podcasts.apple.com/us/podcast/rebel-intrapreneur/id1644520357

Spotify: https://open.spotify.com/show/6C3PzWhzNZe5ZEMIsbpBZU

Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9zdW5mbG93ZXItcmFiYml0LWE1bWIuc3F1YX

Discussion about this episode

Rebel Intrapreneur

Rebel Intrapreneur is a podcast about a new category of high performing employee. Rebel intrapreneurs further the mission of an organization while simultaneous challenging the system from within. Founders and entrepreneurs are thirsty to find people who believe in their mission as much as they do, and pursue that mission relentlessly. Rebel Intrapreneur is hosted by Bill Cushard, who has reported directly to founder/CEOs four times in his career, which makes him an ideal guide on your intrapreneurial journey.

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