060 Maranda Dziekonski What your customers care about has changed

Rebel Intrapreneur

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060 Maranda Dziekonski What your customers care about has changed

Bill Cushard

Sep 12, 2023

Transcript

2023 has been the year of operational efficiencies in SaaS, and many customer success teams have customers struggling with this. Maranda Dziekonski, senior vice president of customer success, posted on Linkedin about the importance of having proactive empathy for customers who may not have gone through such a process of improving efficiency. Dziekonski says to customer success managers, “What your customers care about has changed significantly over the past year! CS, if you do not adjust, your bottom line will be impacted.” We explore how customer success teams can adjust.

More about Maranda:

Maranda’s Linkedin post on adapting with your customers.

Maranda’s Linkedin post about receiving 1,400 applications to her job posting.

Maranda Dziekonski on Linkedin.

More about Bill:

Bill Cushard on Linkedin

Bill Cushard on Twitter

Rebel Intrapreneur podcast website

Bill’s book: The Art of Agile Marketing: A Practical Roadmap for Implementing Kanban and Scrum in Jira and Confluence

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Rebel Intrapreneur

Rebel Intrapreneur is a podcast about a new category of high performing employee. Rebel intrapreneurs further the mission of an organization while simultaneous challenging the system from within. Founders and entrepreneurs are thirsty to find people who believe in their mission as much as they do, and pursue that mission relentlessly. Rebel Intrapreneur is hosted by Bill Cushard, who has reported directly to founder/CEOs four times in his career, which makes him an ideal guide on your intrapreneurial journey.

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